Tessman Brothers irrigation trailer pump testimonial-case study


Courtesy of SRS Crisafulli, Inc.

August 2006. Tessman Brothers Irrigation, Warren, WI purchased a Crisafulli 16' humpback trailer pump and a Crisafulli 12' humpback trailer pump, and made the following observations: 'The pumps were delivered on time, per specifications, and in good condition; the pumps were good value, performed as expected and met the customer's needs; the Crisafulli sales staff was knowledgeable about the pumps, and provided adequate technical information. In his buying decision, he felt these factors were important or very important: the pump's performance, product features, price, Crisafulli's warranty, overall quality of the product, Crisafulli's brand reputation, availability of after-sale service and support, and his comparisons of the Crisafulli pumps to other brands'.

Tessman rated these aspects of Crisafulli's customer service as excellent: employee friendliness and courtesy, employee product knowledge, and ease of purchasing and ordering.

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