Care & Operation Services
Heliocentris’ if offering flexible Care services starting with the first site implemented. Basic, Preferred and Premium Care cover all requirements from simple parts repair or exchange up to complete operations and field service. Heliocentris’ Technical Assistance Center is available 7x24 by Heliocentris’ follow the sun model and local presence in three continents. Heliocentris personnel experienced with local geography, industry proven processes and tools ensure to fully meet our customer’s requirements.
-
Most popular related searches
Basic Care
Basic Care
Basic Care offers remote hardware and software support for customers or partners managing spare parts, field service and first line technical assistance locally.
- Replacement or repair of parts sent to Heliocentris
- Access to Heliocentris’ Technical Assistance Center
- Software updates
Preferred Care
Preferred Care provides optimal protection for your investment. On-site maintenance service delivered by carefully selected, enabled and certified local Heliocentris Service Partners HSP supported by Heliocentris backline support & engineering in Germany ensures highest site availability and optimized savings. With professional Service Level Management we ensure full compliance with the agreed service requirements.
- On-site service for preventive & reactive maintenance
- Access to Heliocentris’ Technical Assistance Center
- Spare part management with local spare part kit
- Emergency service
- Regular service incident reporting
- Software updates & installation
Premium Care
Premium Care adds operation service to Preferred Care. Maximize savings and site availability by Heliocentris experts kick starting operations with the first sites installed.
As imminent failures of any component being monitored may be difficult or impossible to detect, Heliocentris’ experts identify early indicators and initiate the appropriate counter measures to fix any problem with no or minimal impact.
- Preferred Care plus
- Alarm & Site Security surveillance (immediate analysis 7x24)
- Identify imminent problems
- Initiate service requests
- Remote Access Server Administration
- KPI Reporting & Trend analysis
- Fuel & Preventive Maintenance Management
- Escalation Management
Customer reviews
No reviews were found for Care & Operation Services. Be the first to review!