Neal Mast & Son Greenhouses, Inc.

Customer Services

Great customer service means more than just a friendly voice on the other end of the phone.  It means doing what is right for the customer day-in and day-out.  Our customers rely on us to help ensure they are in stock everyday with great selling items.  In order to meet that goal, we know that we must deliver our plants on time, when they’re needed, and in “greenhouse” condition every time.  This commitment to excellence is at the heart of the service partnership we strive to form with our customers.

We pride ourselves on being flexible for our customers – capable of handling events and promotions that cover large, geographical areas. That flexibility also enables us to consistently handle multiple events and promotions that overlap. Our adaptability allows us to make last minute order changes when needed, use multiple delivery methods and deliver our plants to the marketplace no matter the location.

From our docks in Grand Rapids, MI we are able to ship our plants directly to 48 states using DSD (Direct Store Delivery) and DCD (Distribution Center Delivery). We ship on rolling racks, pallet-shippers and in boxes; and we utilize trailers equipped with lifts in order to make unloading as easy as possible. Each year, our trucks cover nearly 1.2 million miles delivering our plants – enough to circle the earth 47 times!.

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