Service & Parts
Performing regular maintenance is essential to maintain the performance and appearance of equipment and systems. Our technical personnel, trained in our production plant, are characterized by their high standards of competence and attention to detail. In addition, our technical personnel use only genuine parts.
Services Overview
The use of the most updated and advanced diagnostic equipment provides our customers with the assurance that the equipment will always operate in the proper condition.
ZATO's customers around the world can take advantage of a direct connection with Italy where they can get support directly from the factory through our network of distributors and service repair shops.
Each spare part, designed and constructed according to the original specifications, is tested and approved after being subjected to stringent testing standards in order to maintain the performance and quality of our customer's equipment or system.
The passion we have for our machines continues even after they leave our production plants. For this reason we keep updated records of the assembly and service history for all our machines up to a limit of 15 years.
With the Zato Approved programme we are committed to providing our customers with peace of mind and the characteristic Zato brand quality levels.
ZATO guarantees thorough servicing of all its equipment and systems through:
- Qualified technicians ready to carry out the necessary interventions to limit downtime resulting from malfunctions
- Telephone support to request servicing, emergency interventions, spare parts, and servicing tips
- Telephone support to request quotations for spare parts and on-site technical support
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