Support & Maintenance Services
When you choose our software, you are making a long-term investment in a key business tool. We want to be sure you get the greatest value out of your ALDATA system. When you need help, we don’t believe you should be worrying about whether you’re over your allocated number of calls for this service period. The Annual Maintenance fee set out in your initial contract gives you unlimited access to support services and entitles you to upgrade versions as they become available.
If you’ve got an issue or question with the way the system works, you call or email and we answer. We do have some exclusions, like extra training or custom work, but we’ll let you know upfront if your request falls into one of those categories. You approve any additional work/charges before they happen.
Our efforts to resolve your problem are directly proportional to the impact the issue is having or is likely to have on your ability to do business. In short, if you can't use your system to manage your business, we'll move heaven and earth to get you up and running again.
- Unlimited incident reporting during regular business hours
- 24/7 support available for critical incidents
- Leading-edge issue tracking tools make sure we don’t miss anything
- Your project team manages your support services until your team is fully comfortable with your new system
- Your ALDATA project lead trains our support reps before hand-off so they understand your business right from the start