Support & Maintenance Services
If you’ve got an issue or question with the way the system works, you call or email and we answer. We do have some exclusions, like extra training or custom work, but we’ll let you know upfront if your request falls into one of those categories. You approve any additional work/charges before they happen.
Our efforts to resolve your problem are directly proportional to the impact the issue is having or is likely to have on your ability to do business. In short, if you can't use your system to manage your business, we'll move heaven and earth to get you up and running again.
- Unlimited incident reporting during regular business hours
- 24/7 support available for critical incidents
- Leading-edge issue tracking tools make sure we don’t miss anything
- Your project team manages your support services until your team is fully comfortable with your new system
- Your ALDATA project lead trains our support reps before hand-off so they understand your business right from the start