We schedule all our work by appointment based on the repairs that need to be made to avoid over-booking and ensure first-rate service. However, we recognize that emergencies occur and we will treat them accordingly. During a repair appointment, our technicians will perform a comprehensive trailer inspection and repair any items that have been authorized by you. If we identify any additional problems, we will advise you before we make any repairs. For future reference, we will maintain a detailed history of all repairs performed on your trailer, truck body and related equipment.