SAI Global

Corrective Action Video-supported Learning Program


Technicomp’s Corrective Action program teaches employees how to use a simple, effective 8-step approach to correcting – and preventing – problems or nonconformities that exist anywhere in their organizations. It can help to satisfy quality management system requirements for planning and establishing a process for corrective action.

  • Any employee who will conduct a corrective action or participate as a team member
  • Any individual who simply wishes to learn more about the 8-step approach

  • Determining Ownership
  • Defining the Problem
  • Isolating and Containing the Symptoms
  • Root Cause Analysis
  • Identifying and Verifying an Effective Corrective Action
  • Implementing and Validating the Corrective Action
  • Taking Preventive Action to Avoid Potential Problems
  • Acknowledging the Improvement

Overview of Corrective Action

  • Definition of corrective action
  • Benefits of corrective action
  • Overview of the 8-step approach

Step 1: Determine Ownership
Individual vs. team ownership
Team members' qualifications
Team roles and responsibilities

Step 2: Define the Problem
Characteristics of a good problem definition
Goal statements
Symptoms vs. problems

Step 3: Isolate and Contain the Problem
Effective short-term solutions
Factors to consider for short-term actions

Step 4: Determine Root Cause
Definition of root cause
Occur and escape cause paths
Tools for root cause analysis
Verifying the root cause

Step 5: Choose a Corrective Action
Developing appropriate solutions
Criteria for effective solutions
Verifying corrective actions

Step 6: Implement and Validate the Corrective Action
Creating an implementation plan
Executing the plan
Instituting the changes

Step 7: Prevent Recurrence
Analyzing the system
Improving the system

Step 8: Acknowledge the Improvement
Benefits of acknowledgment
Forms of acknowledgment
What's Included?

4 Videotapes or 4 DVD's
1 Instructor's Guide
1 Set of Transparencies, Also Available in PowerPoint Format
1 Participant's Guide
2 Albums

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