Root Cause Analysis and Corrective Action

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The Root Cause Analysis and Corrective Action (RCA/CA) course consists of presentations, discussions and exercises that provide participants with an in-depth understanding of how to analyze a system in order to identify the root causes of problems and to prevent them from recurring.

COURSE CONTENT:

  • Term Definitions
  • Root Cause Definition
  • Problem Solving Process
  • Corrective Actions
  • Thoughts about RCA & CAs

PREREQUISITE:

There are no prerequisites, although familiarity with standard problem solving models (e.g. 5-Whys, Fishbone diagrams, ISO/IEC 17025 corrective actions, etc.) and various quality tools would be useful.   

TARGET ATTENDEES:

Laboratory scientists, quality professionals and others responsible for troubleshooting technical problems; corrective action coordinators; managers, supervisors, team leaders, process owners, and anyone who wants to improve their ability to solve problems.

EXAMS:

There is no exam for this course.

LEARNING OUTCOMES:

After successful completion of this course, attendees will be able to:

  • Differentiate between remedial actions and root cause analysis.
  • Implement steps for carrying out effective root cause analysis.
  • Select from and apply various tools that support root cause analysis.
  • Support and critique root cause analyses carried out by others.
  • Implement and monitor appropriate corrective actions.

CEUs AWARDED:

0.8 CEUs Awarded*

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