EPCOR Utilities Inc. services

Power Services

Understanding The Regulated Rate Option Services

As a retailer and wires company in Alberta, EPCOR buys energy from the competitive wholesale market and delivers it to your home or business. Albertans can choose between a competitive energy retailer with a fixed or floating rate, or the regulated rate, which reflects the current market price and can change month to month. The regulated rate is also called the Regulated Rate Option (RRO). In Edmonton, EPCOR provides the regulated services for electricity. If you sign up for the regulated rate, you will be on the EPCOR RRO. If you are an RRO customer, you may see the rate you pay for electricity change from month to month. This is because the RRO is based on the competitive market conditions in which electricity is purchased, so it can vary based on weather, supply and demand.

Default Supply Service

Default supply service is designed to meet the needs of industrial and commercial customers. You`ll be enrolled for default supply if you use more than 250 MWh of electricity per year. Rather than being billed on the Regulated Rate Option for electricity, your energy charge will flow through the actual wholesale cost of electricity with an administration fee. Customers with Time-of-Use metering will have energy charges based on individual usage, otherwise the energy charges will be an average of all customers on a Flow-Through product. We understand that it can be difficult to budget when the price of power can fluctuate significantly. That`s why we also offer a Default Supply Hedged product that fixes a portion of your electricity cost in advance of the month. The remaining portion of your bill will reflect the hourly market price for electricity based on your usage.