Hanna Instruments Inc. services

Warranty and non-warranty service, replacement, calibration and repairs are performed by actory trained service technicians at one of Hanna’s Technical Service Centers worldwide. All items must have a Return Goods Authorization (RGA) number that can be obtained by contacting the Hanna Technical Service Department. The RGA number should be clearly marked on the outside of the box and the unit shipped prepaid and insured. Any product not bearing an RGA number will be refused. All products returned for warranty repair or replacement MUST be preceded or accompanied with proof of purchase, such as the original invoice or packing slip. Under special circumstances, it may be deemed necessary by Hanna to issue a Return in Advance(RIA). In such cases, the defective materials must be returned to Hanna within 30 days. Materials not returned within 30 days become chargeable.