Pichon - Samson Agro Sasu services

Supported by our customer service department, our distribution network will accompany you from the moment your machine is commissioned. Our technical teams are available in the field to train, advise and assist our dealers in guaranteeing you an efficient service. Our goal is to provide you with the best customer experience before, during and after your purchase. From on-site work to our helpline, our team of experts provide daily assistance to our distributors. Thanks to the PICHON ACADEMY, we ensure that each PICHON specialist obtains the technical expertise required to service and maintain your machines.

Our network of certified dealers has technical support and online documentation at their disposal via our MyParts platform. With spare parts catalogues, user manuals, technical booklets, assistance forms, warranty applications and more, they have all the tools they need to make the most of our manufacturing expertise and provide our customers with an efficient after-sales service.Using your machine’s serial number, our experts can find the machine’s configuration details at the time of departure from our factories in just one click. This ensures that you receive original spare parts and guarantees longevity for your equipment.