Acorn - Advanced Communication System - Datasheet

KEY FEATURES• Scales from a few consoles to hundreds. • Suitable for traditional or mobile command dispatch.• Bandwidth efficient IP console positions.• N+1 Redundancy. • Feature rich, customizable Graphical User Interface (GUI).• Efficient call management capabilities.• Profile based logon.• Interoperable with current and legacy radio and telephony systems.• Supports Open Standards interfaces (TIA P25 [CSSI, DFSI], DMR, and TETRA).• AES and DES encryption capable (including FIPS 140-2, Key Management and Key Fill Device support).• SNMP support.• Network Management Reporting.• Interfacing to third-party applications such as CAD, AVL.INTRODUCTIONAcom EVO represents the next generation in mission critical IP dispatch solutions. The Acom EVO Console System offers the reliability, feature capabilities, intuitive operation, and flexible configuration for which Acom is known. Being a world leader in console systems, Zetron understands that the dispatch environment is changing, with more and more dispatch operations being distributed across customer sites and sometimes being mobile. Acom EVO offers the best of both worlds allowing the Acom EVO dispatch software to be connected via IP in either a ‘Standard’ or ‘Feature’ mode console setup. The ‘Standard’ mode console requires only an IP connected laptop, tablet, or desktop PC and a headset. Ideal for mobile command or for temporary dispatch operations, this mode, Acom EVO Console SystemSpec Sheetoffers audio routing to a single headset or microphone and speakers, still providing all the functional console features the Acom EVO system has to offer. Mobile command can be achieved through local WiFi or high speed LTE networks.For more traditional dispatching, or a more full-featured console, ‘Feature’ mode provides the full suite of audio routing capabilities and console audio peripherals using a USB-connected Media Dock XS.Acom EVO’s Media Dock provides a dual-headset operation and up to four speaker connections using Zetron’s purpose-built dispatching speakers. The Media Dock also includes local digital I/O capability, desk microphone, instant recall recorder, foot switch, local telephone, and auxiliary audio interfacing.The Acom EVO Manager configuration tool is used to build a routing matrix for a position. Any input audio source can be configured to appear at any output source. Acom EVO’s log-on capabilities range from basic user screen startup to full, authenticated log-on control.Configurations can be assigned to operators automatically, based on their log-on profile, or they can be modified “on-the-fly,” as circumstances warrant and permissions allow. In addition, Supervisors can use network management resources to create, activate and publish configurations. Media Dock XS provides full-featured dispatching capability.The Acom EVO Media Controller operates in an N+1 redundant configuration and acts as a gateway to other IP connected radio and telephony services as well as providing connectivity to legacy networks.The system offers a standardized interface to integrate 3rd party CAD or AVL systems. This capability allows calls to be initiated and patched or conferenced directly from the 3rd party system. Acom EVO will also pass call event information to that system including unit ID’s from incoming transmissions.The Acom EVO Manager offers a built in IP diagnostics tool to determine if the connected IP network is running as expected. Integrated alarm and reporting management tools can be configured to either link to external contacts or provide a Simple Network Management Protocol (SNMP) trap. This greatly simplifies system error diagnosis and system maintenance.ACOM EVO DISPATCH’S PROGRAMMABLE FUNCTIONSWireless NetworksStandard Mode DispatchIP PBX or GatewayP25 DigitalRadio NetworksConvenonal Radio NetworksVoice Radio GatewayAcom EVOMedia ControllerLegacy Telephone SystemsAcom EVO ManagerSNMPManagerCADSystemsNMSServerFeature Mode DispatchIP NetworkSIPCSSI or DFSIAcom EVO System Overview• Radio and telephone queues with priority queuing• Radio/telephony patching and conferencing• Channel select• Call-history display• Working groups• Answer Next /Hold• Dial/Last Number Redial• Memory/Speed Dial• Call Forward/Transfer• Mute/Clear• Transmit (PTT)• Transmit All• Instant Transmit• SELCAL/Tone control• Fully programmable paging• Full-duplex, direct and addressable intercom • Drop-and-drag resource buttons• Foreground and background audio-level controls • Console resource indicators• Control of auxiliary relays (such as doors and alarms)• Utility audio (TV, commercial radio)• HTML pages for document display• Automated calling and streaming video display through HTML hyperlinks• Configuration managementAcom EVO also incorporates a Network Management capability allowing a variety of reports to be generated quickly and easily. This helps managers monitor system and dispatcher performance and helps detect and diagnose potential issues. SYSTEM BENEFITSAt the heart of any mission-critical communications system is the dispatch console. The console system needs to provide:Scalable platformModular architecture allows your system to grow along with the needs of your communications facility, regardless of the size of the operation.Bandwidth EfficiencyAcom EVO’s bandwidth requirements are considerably lower than most other IP console systems by utilizing a redundant media controller to control all selections, patching and monitoring. This provides a combined audio stream to the console rather than separate streams for each intended radio/telephony connection. This makes a significant difference when using dispatch consoles at many different locations. Lower bandwidth usage means less cost for maintaining distributed architectures and means greater availability to voice and data traffic when it’s really needed, during critical events.Fault-tolerant, robust, reliable operationsN+1 System architecture allows for failover operation, even in the most complex IP network environments. Console positions are designed for operation in single and dual LAN configurations. The system is designed to keep functioning effectively even if a fault condition occurs, ensuring 24/7 operation and availability of your system.Acom EVO’s high reliability reduces maintenance costs and unscheduled repairs. Flexible DesignAll dispatch agencies operate slightly different from each other. Through profile based login Acom EVO provides a common dispatch platform yet accommodates the differing needs of each agency, even on the same system. Any number of screen configurations can be created and assigned to any console position. This includes configurations to reflect available resources, dispatch functions, duty shifts and schedules, supervisory and maintenance roles and training exercise simulations.Highly InteroperableAcom EVO supports communications across a wide spectrum of radio and telephone equipment and other communications devices, including Project 25 (TIA CSSI, DFSI, and AFSI), TaitNet P25, CORP25, OpenSky®, iDEN®, TETRA, NEXEDGE®, SMARTNET®, SmartZone®, TaitNet MPT, DMR, ISDN, and Session Initiated Protocol (SIP) telephony as well as numerous legacy systems. Allowing telephone and radio communications to run on one platform eliminates the need for multiple systems. Diversity of interfacing means all resources are accessible no matter what technology communications systems are being used.Encryption capableAcom EVO supports DES and AES encryption on its P25 interfaces, compliant to FIPS 140-2 via an add-on encryption module.Key management is an important part of any encryption capable system and Acom EVO supports the use of a Key Fill Device or connection to a Key Management Facility used for Over the Air Rekeying (OTAR).Efficient, intuitive, feature richThe Acom EVO dispatch software can be configured to accommodate a range of common business practices and operations, even multi-agency operation. System resources can be consolidated into a single GUI and customized to suit a particular user or role. Dynamically adding or removing radio and telephone resources from the screen can be as simple as a drop-and-drag operation or by selecting a single button. Reduced screen clutter allows dispatchers to focus on the tasks at hand and if need be, change roles quickly and efficiently. This improves productivity and reduces training costs.Simple one-touch operation can be used to contact individuals or groups making it easy to learn and operate.Acom EVO’s Call Management feature improves the ease and efficiency with which dispatchers can view and manage calls. Call lists can be set up to display activity that pertains to a specific dispatcher, call type (both radio and telephone), call priority, or calls to or from specific numbers. Calls can also be highlighted to ensure instant recognition. In addition, dispatchers can make quick “call backs” directly from the call list. When lives are on the line, you want resources dispatched with minimal delay.Acom EVO offers a feature-rich telephony communications package. This includes functionality that integrates with standard analog subscriber and exchange ports, as well as ETSI ISDN and E1 QSig. It also includes:• Automatic Call Distribution• Call Event Applications• Recorded Voice Announcement• Interactive Voice ResponseMigration PathWhile integrating with the latest technologies, Acom EVO maintains interfaces to legacy architectures, providing an easy migration path, reducing obsolescence issues and allowing for future expansion.ZETRON AMERICAS PO Box 97004, Redmond, WA USA 98073-9704 (P) +1 425 820 6363 (F) +1 425 820 7031 (E) zetron@zetron.comZETRON EMEA 27-29 Campbell Court, Bramley, Hampshire RG26 5EG, United Kingdom (P) +44 1256 880663 (F) +44 1256 880491 (E) uk@zetron.comZETRON AUSTRALASIA PO Box 3045, Stafford Mail Centre, Stafford QLD 4053, Australia (P) +61 7 3856 4888 (F) +61 7 3356 6877 (E) au@zetron.com ©Zetron, Inc. All rights reserved. Zetron® and Zetron and Design® are registered trademarks of Zetron, Inc. All other trademarks are properties of their respective owners. NEXEDGE® is a trademark of Kenwood Corporation.See Zetron price list for option pricing. Specifications subject to change without notice. www.zetron.com005-1402D February 2013SPECIFICATIONSPhysicalMedia Controller: 19 Inch RackmountMedia Dock: 192 x 210 x 62mmEnvironmentalOperating Temp.: 0 to 50 degrees CStorage Temp.: -10 to 60 degrees CHumidity: 95% RH at 45 degrees C, non-condensingPower: 85 to 260 VAC, 47 to 63 Hz (Console Equipment) 48VDC (Media Controller)RegulatoryCompliance to the following Certifications: FCC Part 15 (USA), CE (Europe), C- tick, A-tick(Australia), CS-03 (Canada)EMC Compliance Standards: FCC Part 15 - Radiated & Conducted Emissions (USA), ICES-003 - Radiated & Conducted Emissions (Canada), • EN 55022 - Radiated & Conducted Emissions (Europe & Australia, EN 55024 - Immunity (Europe) Telecommunications Compliance Standards (where applicable): AS/ACIF S002 (Australia), AS/ACIF S003 (Australia), AS/ACIF S016 (Australia)Safety Compliance Standards: AS/NZS 60950 (Australia) Host PC Requirements for Acom EVO Dispatch ConsoleProcessor: Intel® Pentium® IV or better.Operating system: Windows® 7 Professional.Memory: 1GB of RAM or more.Hard disk: 40GB or more.Removable disk: CD/DVD ROM drive.USB ports: At least 6 USB ports should be availableVideo card/monitor: 1024 x 768 pixel or better. 16-bit colour or more. 17” or larger LCD monitor recommended.Pointer: Mouse, trackball and/or touch-screen required.Keyboard: Keyboard required for setup and for supervisor access privileges.Console Peripheral InterfacesSpeakers: 1 Select and (1-3) Monitor (can be expanded to 8 speakers)Desktop Microphone: Standard or Phantom poweredFootswitch: Single or dual Headset/Handset: 2 independently wired/wirelessJackbox: 4 or 6 Wire interface (4W +PTT)Auxiliary Audio: 1 Input, 1 output – 3.5mm jackUSB Control: Control and Audio to/from PCDigital I/O: 4 Relay Ouputs 4 Opto-isolated Outputs 4 Opto-isolated InputsTRHI: Telephone Radio Headset Interface for local telephone connectivityNetworkInfrastructure: 100 Mbps minimum, full-duplex Ethernet. Switches and routers must be multicast aware. Mission-critical applications should use a dedicated network.Transport: Must be fully routed (ie: no address translation).Packet Loss: < 0.1% (< 1% for non-mission critical).Packet Delay: < 40 ms for LAN environments; < 500ms seconds for long haul (long delay) environments.Packet Jitter: < 20 ms (< 40 ms for-non mission critical). VLAN Support: Recommended. Provided by Network Infrastructure equipmentWAN Interface: VPN interfacing required via Network Infrastructure equipment.IP Addressing: Media Controller – Static Console - StaticConsole WorkstationData Bandwidth: 80kbps per group of 10 consoles (160kbps in redundant configurations) + 40kbps per consoleVoice Bandwidth: 80kbps (max.) per Console RX or TX interfaceInterfaces: Up to two Select (TX and RX) Up to four Monitor (RX only)