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Customer Service
Kaufman Trailers believes in traditional, friendly, customer service! When you call us, you will be greeted by our friendly receptionist and then directed to one of our customer service representatives. Each customer service representative has been thoroughly trained to offer you informative answers to all your questions regardless of your knowledge level. If you are visiting in person at our North Carolina facility, your sales rep will spend all the personal time needed to show you the various model choices on our display lot and help you make the right choice. It is our job to help you determine the best type and model of trailer to meet your needs.
Although all sales reps work at our North Carolina location, you are also welcome to visit our Nebraska plant to see our trailers. Even though many customers order their trailer and have it shipped directly to them, customer pickup at either the North Carolina or Nebraska location is always welcome. We provide a comfortable waiting area at both locations and pride ourselves on attentive, informative, and efficient service for our customers.