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TSS - Heating Emergencies Services
We consider our service response capability as being second to none - it has to be when holding national account contracts. 95% of all calls are met the same day through our computerised service logging system. We are well acquainted and provide a 24 hour, 365 days a year emergency call out service.We are able to offer service contracts not only for our own installations but for those installed by other contrators.
Contracted Clients
All clients would benefit from our service level agreement, ensuring peace of mind on critical equipment which may break down. All our engineers are stocked with universal remedial parts which are common to most breakdowns. However, should a specific replacement part be required, we can source this quickly from one of our many dealers.
All contracted maintenance clients will be provided with an out of hours emergency number giving full support 24 hours a day, 365 days a year. Contracted clients will benefit from our service level agreement ensuring that critical equipment will be attended to within agreed response times. We have a team of mobile service engineers working throughout the South East of England and we are committed to providing attendance on all priority calls received to our service department on the same day.
Non-Contracted Clients
We would endeavour to attend all priority calls on the same day the call was reported to our service department and any diagnosis work would be undertaken at the quoted hourly rates.
A quotation would be provided for equipment which requires replacement parts to be supplied and fitted. then upon receipt of a purchase order we would carry out the repairs as required, ensuring you complete control of your financial budgets.