IT Operations & Maintenance (O&M)
AEEC has delivered top-quality services in IT Operations and Maintenance across multiple engagements. Our IT O&M solutions benefit from our years of experience successfully implementing and maintaining projects. Here are a couple of examples: At USDA, AEEC was the prime contractor for a large Operations and Maintenance contract that included all aspects of O&M. The AEEC team’s dedicated and successful performance earned a 100% satisfaction rating for each month of the contract. At DHS Customs and Border Patrol (CBP), as part of our Modernization efforts (a long-term systems integration project), the AEEC team has performed O&M on the development, test, and production environments to support the development and rollout of new system releases.
What can you expect from our O&M services? We begin by developing a solid understanding of our customer's business and IT operations and infrastructure. Next, we develop a transition plan that minimizes risk to the operations and ensures knowledge transfer and use of performance metrics. We then focus on staffing with the highest quality resources. We believe in open collaboration with incumbent subject matter experts in order to retain expertise and knowledge, and in creating a tiered support structure, with escalation to AEEC executive management as needed.