Service Contracts Services

WARRANTY
Our customers enter into a 4-year operating agreement that offers the security of minimum operational life, service and software for the entire period.

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Fully automated and robust hardware ensures that the lasernode work 24/7, regardless of season and weather conditions.

UPDATED SOFTWARE
Updating of software is conducted continuously on all Stingray units as long as a service agreement is in place.

When purchasing the Stingray system, a service and follow-up agreement is entered into that covers all physical equipment and runs for 4 years.

SERVICE: A service and follow-up agreement is entered into that covers the laser node and all other equipment. The agreement runs for 4 years – with an option to extend.

The service agreement includes installation, maintenance, fixed service intervals, spare parts, reports with details of services carried out and training in the use of the Stingray system.

The service agreement gives the customer the security of a predictable and simple system.

Stingray’s team of programmers and developers ensure that software used in the Stingray system is constantly improved.

Stingray works continuously on improvement of existing software and the development of new software so that the hardware performs better and so that Stingray can offer new services to its customers.

Updating software is conducted for all customers and on Stingray units simultaneously and continuously throughout the 4-year service agreement. Updating is controlled from Stingray HQ and does not require additional processing or work on the part of the customer

Stingray monitors laser nodes from the control centre at head office in Oslo.
DAILY OPERATIONS: Stingray monitors operation and positioning for all installations from the control centre. Stingray is in daily contact with fish farmers in order to ensure that the lice laser shoots the highest volume of lice and that any technical problems are quickly detected and rectified.

Each individual laser shot is documented and analysed.
TRAINING: Each time the laser shoots a louse, the node takes a picture of the louse before and after the pulse to ensure that we can be certain that the louse was struck.

The data is collected, structured, analysed and transformed into useful reports for the fish farmers.

Stingray’s team of biologists reviews the reports and is in frequent dialogue with Stingray’s customers. Stingray’s team of biologists also play a central role in developing Stingray’s software.

Stingray Tech Support is responsible for maintenance and any repairs at the location.
SIMPLE OPERATION: Stingray Tech Support is responsible for installation, control and maintenance of hardware that forms part of the Stingray system at the location. In the case of larger repairs, the node will be sent to Stingray’s Service Centre in Oslo.

The fish farmer is responsible for supplying electricity and an Internet connection to the pens. Depending on the season, the fish farmer must also rinse the laser nodes 1–2 times per month.