Support
We are aware that during busy times you wish to operate at as high a level of production as possible and any standstill is annoying. For this reason, our support team is available to help you. From our branches we offer support by telephone or by email. We aim to reply to your emails within two working days.
Employees from the practice
Our support employees all have an agricultural and/or agro-technical background and a great deal of practical experience. They understand what you are doing and can help you quickly and properly and provide you with tips.
Remote assistance
Our latest systems are suitable for remote assistance (TeamViewer). As a result, our helpdesk can look along with you and you do not need to explain the problem. In this way, we can solve 90% of the problems remotely and this will save you precious time.
Direct contact with manufacturers
Our support employees have direct contact with the support department of our partners. Thanks to these short lines, we can report complex problems directly and solve them collectively.
Support & Service Collaboration
Our support and service employees work integrally together. If a problem reported by telephone cannot be solved, an extensive diagnosis can be made and the technician will be informed. As soon as he is on site, he can set to work immediately to solve the problem. This will save you time, expenses and frustration.