QPS - Support Ticket Dashboard Software

QPS Support Ticket System

• Introduction
• Log in
• Create a Ticket
• Add attachments/screenshots to an already created issue
• Add comments
• Status
• Edit a Ticket
• E-mail Notifications
• Watch Tickets
• Edit your account / e-mail address
• Filters and Dashboards
• Voting on Issues
• Problems with the QPS Support Ticket System

Introduction

The QPS Support ticket system is used by our customers to log all software user questions, bugs and feature requests (feedback). 
You can access our Support system through any browser, or even using your smartphone,

Our primary mode of support is a ticket system.  Why do we use a ticket system for supporting you?

• A ticket can be visible to several members of your organization.  If they can log in to our system, they can monitor progress.  This helps you handle staffing changes on projects, etc.
• It allows us to involve multiple QPS staff members and collaborate between our offices.  This helps us maintain progress on a case as our team members come and go with work, travel and holidays.
• It provides a great way to track a conversation between you and us.  Anybody can join the conversation and can get up to speed.
• It centralizes all the content into one accessible location such that it can be searched and monitored.  This is not possible with email.
• It provides a record of the support experience so that new team members on our Support team can learn about previous issues.  Also particularly tough cases have a record of the troubleshooting process and the final resolution, which is incredibly valuable for knowledge sharing internally to QPS.
• It helps us generate statistics to fine tune our support and steer development.
• Product Managers can query a single system to determine what kinds of issues or requests are coming in.
• We can use existing tickets to help find answers and workarounds to get you up and running sooner.