ScaleAQ services

Do you need user support? Our support center is open from 06:00 – 18:00. We are ready to help you.

For remote operation systems, Steinsvik offers a service model where we monitor and support the system 24/7. A run-time warranty is given, so if anything happens, Steinsvik will replace the defect components and get the system running again, without any extra cost for the customer. You pay an annual fixed price for the system, and Steinsvik is responsible for network surveillance and maintenance. You will be able to focus on feeding the fish, and Steinsvik will take care of any technical issues regarding the system.

If there are errors on the equipment we have supplied or it`s time for routine service, you can send your equipment to us. To the right under "Downloads" you will find a return form that can be completed and sent with the equipment.

We can help you with remote support via PC. Press the link in the menu and follow the onscreen instructions. Remember to call us in advance in order to arrange.

In order to benefit from software updates, you must have a valid license and service contract with Steinsvik.

The camera system plays a vital role in having full control of the feeding process. Due to the harsh conditions these systems has to withstand, we recommend regular inspection and service on all parts in the camera system. Steinsvik keeps track of the service record of every component in the system. The service agreement is offered at a fixed price per camera system. The benefits of regular service is prolonged lifetime and better performance. System service is normally done during periods when there is no production on the site.

The feeding systems contains parts that needs regular service and maintenance. By signing a service agreement with Steinsvik, we will ensure that the feeding systems are serviced at the right intervals, to prevent failures and breakdowns stopping production. Replacement parts and labour is included in our fixed price, and the service will be performed by trained service technicians. You will get a service report with details of the performed service, and recommendations for further service needs based on our technicians` inspection. Farmers will also be given training and tips on how to utilize the feeding system in the best way possible.