After-sales Service

With more than 7,000 references in stock, we cover 95% of customer needs for spare parts. Delivered on D+1 throughout France, orders are processed the same day. After-sales service has made availability and responsiveness its main leitmotif. As such, 7 technicians and 4 equipped vans are available to the service. Properly equipped, they work in hydraulics, electricity, electronics and boilermaking.

Experienced in the requirements of on-site troubleshooting, traveling technicians know how to demonstrate speed in their diagnosis, efficiency in handling the problem and adaptability to the intervention conditions while maintaining good relations with their interlocutor.

Commercially present throughout France, Sogedep does not neglect its remote customers. In order to ensure the best possible quality of service, we rely on a network of rigorously selected subcontractors.

There are 10 of them, chosen for their broad range of skills and for their proximity to the owners of Sogedep machines. All located less than 200 km from Sogedep equipment, they work under the authority of the After-Sales Service Manager. The latter keeps the client informed of the progress of the work and monitors its successful completion.

Very mobile, they were trained by us in order to achieve the D+1 objective for troubleshooting.

Our agents play an essential role in the continuity of the Sogedep service. They create proximity and help reduce intervention costs without sacrificing the quality of the work. The success of effective customer support relies on a lot of experience and great responsiveness. This is all the more true as 98% of the questions asked by our customers about the operation of their machine reach us by telephone and we must provide them with an immediate response.

Reducing downtime to a minimum is the objective of efficient after-sales service. To this end, its manager mobilizes all his knowledge and all his time to limit machine downtime. An initial telephone diagnosis leads in 80% of cases to a resolution of the problems. For the remaining 20%, he coordinates the men, the means and ensures the interface with the client, the supplier to plan interventions on site or in the workshop

After-sales service is the crossroads of many activities, including the repair of repairs. Whatever their brand, they are evaluated on the basis of more than 100 different tests. At the end of this first stage, they will be reconditioned, tested in real conditions of use before being resold with a guarantee for some of them. All interventions carried out are detailed in a document given to the future buyer.

This transparency is, in our eyes, the only way to envisage a solid and lasting partnership with our customers.